This summer, I interviewed Alabama Holocaust Education Center’s (AHEC) Program Manager, Haley Wells, to discuss the role GenAI plays in her current work. Wells is a recent graduate of UAB’s accelerated master’s program where she completed a Master’s degree in History as well as Bachelor’s degrees in both English and History. During the fall of 2023, Wells took my Introduction to Professional Writing course in which students began to explore and experiment with GenAI as a part of the professional writing process.
While many, including Wells, were initially resistant to this technology, she reports finding helpful applications for GenAI in her work as Program Manager at the AHEC. However, in our conversation, she emphasizes that to effectively use GenAI, the user must already possess a well-developed set of writing sensibilities. By the end of the interview, we conclude that students who want to become effective communicators and good writers should focus on learning and practicing how to write on their own before they turn to GenAI.
Scroll down to read highlights from our discussion, or listen to the full interview here.
GenAI’s value as a brainstorming tool:
Wells notes that her job involves “a lot of collaborative brainstorming,” explaining how she works with colleagues to strategize everything from how to promote upcoming AHEC events to which rhetorical strategies to use when emailing potential donors. When colleagues are busy, however, GenAI:
“can be a very useful tool for brainstorming in the same way that I brainstorm with my boss in a planning meeting….ChatGPT sort of does that as well. It’s just available all the time. I can use it whenever to ask, ‘Ok how can you shorten this really long bio about someone because I have to write 2 paragraphs for a social media thing.’ Making things shorter is not my strong suit, so let me see what ChatGPT does, and then I’ll take it somewhere.”
GenAI’s value as a kickstarter and model-generator:
While Wells may default to writing most drafts on her own, she recognizes that GenAI can provide a valuable starting place from which to work when fatigue sets in or when she feels unsure of where to start:
“Sometimes it’s the end of the day, and my brain doesn’t work at all anymore, and I just need something to jumpstart what the structure [of some piece of writing] is going to look like, what the flow should look like, or what some of the wording might look like. That’s when I will use AI and say ‘just write me a professional email.’”
GenAI’s major weaknesses as a writing tool:
While Wells finds that GenAI may help expedite work in the drafting stage of professional writing, she finds that, in general, ChatGPT struggles with producing immediately usable writing. For example:
“ChatGPT is not great at summarizing information in a way that is clear and effective. I’ve noticed it will take three sentences that are not related to each other in terms of event, and it’ll make it one sentence and then suddenly that sentence seems like these three unrelated events all relate and caused each other. It cuts words, but it doesn’t necessarily think about the way we need to revise and cut things to actually be clear, keep the meaning, and keep the main points.”
Furthermore, the tool fails to produce writing that sounds human-like. “One of the really weird things about ChatGPT is the very inhuman cadence of the sentence structure.” Rather than choosing reader-friendly structures or words, Wells notices that “ChatGPT…really just loves those big thesaurus words.” Even when she prompts it to “make the wording less clunky,” GenAI often fails to revise in savvy ways.
GenAI users may do LESS work on drafting but must do MORE work on revising and editing.
Wells believes that using GenAI “makes you work harder. It’s not going to make the process easier per se.” There may be less work to do on the front end, but GenAI does not necessarily decrease the cognitive load of writing because everything it generates needs expert scrutiny and tweaking. “If you don’t know how to edit and revise, then you’re not going to know how to use GenAI effectively.”
Wells highlights three major competencies she developed as a student at UAB that make her an effective writer and that allow her to successfully use GenAI. First, one needs to “[know] what an argument looks like, and how to craft one.” Next, one should “[know] how to use evidence effectively” and “how to build paragraphs” using that evidence. Finally, one must understand how “grammar and sentence structure” and diction work to persuade a specific audience. She calls on these skills to edit and revise all GenAI output.
Using GenAI most effectively requires years of practice learning how to write effectively on your own.
Throughout her years at UAB, Wells worked strategically with professors and peers to develop her own sensibilities for what makes good writing:
“For a chunk of time, I was really honing the skills of being able to write the rough draft…and then look back over it typically with a professor.” They would then “talk about what works and doesn’t work.” For example,the professor “would say, ‘You don’t really have any evidence in this paragraph. You don’t really have a topic sentence.’ And then I would go through and revise based on their comments. The more I did that–and it’s a lot of practice with every single paper–the less I needed them to tell me what didn’t work, and the more I could see on my own.”
She says that with this practice, “you learn to develop those eyes for your own work. The more you work with other people, and you get their eyes, and you continue to practice,” the better you are able to revise and edit any piece of writing.
On the value of taking professional writing classes as an English literature and History major:
Wells admits: “I did not want to take professional writing classes.” She remembers saying: “I want to write papers, I want to research, and I want to be an academic in academia. I don’t want to [write professionally].”
Yet she is grateful for the opportunity to learn about it now that her job requires a range of writing styles. “All of the writing I had to do for professional writing classes, even though it was painful, was so helpful for giving me the practice…to be able to do these things I need to do today.” She explains that the work she did in professional writing classes helped her “learn how to use the same tools I had been using in academic writing” for “social media posts or an email that we’re writing to donors…or to reach out to another organization to say would you like to partner with us.”
Not only did she get a chance to practice writing in these genres, but she appreciates the opportunity to explore how to adjust word and syntax choices for different audiences and purposes. She notes that “one of the things that made me so much of a better writer was” an experience in class where we workshopped different ways to structure sentences to create different moods or meanings. That makes you so aware of” how different “synonyms…have sort of a different flavor and connotation.” This exercise showed her how a good writer doesn’t choose “a synonym…because it sounds cool.” Instead, a good writer should “pick the word that is most accurate and effective” for whatever audience you’re trying to reach.